Unfortunately there's a problem...

Practice 3, Page 50

Tao Loon Company: Good Morning, Tao Loon Company. This is Elsie.

Berraondo S.A.: Hello, My name is ... I'm calling on behalf of Berraondo, S.A.

Tao Loon Company: How may I help you sir,?

Berraondo S.A.: Well, there seems to be a problem with our order. I ordered 20 printers and only 17 arrived. The number of the order is: HF5618.

Tao Loon Company: Oh Wow! I'm sorry to hear that.

Berraondo S.A.: This is not the first time we've had this exact same problem.

Tao Loon Company: It may have been an error in order administration.

Berraondo S.A.: Yes, I think you might be right. But I'm going to need those three printers as a matter of urgency. Delays like these are bad for business, my customers are very unhappy.

Tao Loon Company: We are having some stock problems due to some new regulations, it may take a few days.

Berraondo S.A.: Ok. I understand. When can you promise me the order will be delivered? Because I need it ASAP.

Tao Loon Company: Let's see. I could promise that for next Monday you should receive it.

Berraondo S.A.: Oh, come on. Really? I need that order now, as soon as possible.

Tao Loon Company: I'm sorry sir, I'm afraid it's not possible. There's nothing I can do.

Berraondo S.A.: Fine. Could you send me an e-mail confirmation about the details of the dispatch?

Tao Loon Company: Yes, of course. I'll do that right away. I'm so sorry for the inconvenience. Have a nice day. Goodbye.

Berraondo S.A.: Thank you. Bye.